More than 40 tools and methods for defining problems, generating ideas, choosing between options and testing a plan before you commit. Each one has step-by-step instructions, a worked example and notes for the person running the session.
Kindle edition available November 27, 2026. Paperback coming soon.
“What makes it a noteworthy contribution to creative business problem solving is ordering the material along a roadmap that pinpoints when a tool can be a difference maker.”
Jac van Beek, MBA, FCMC, uOttawa Faculty of Engineering and Telfer School of Management
Organized around the Double Diamond
The tools are grouped by where you are in the work. The first half of the book helps you find the right problem, and the second half helps you find the right solution to it.
1
Discover and define
Tools for getting to the real problem, including Five Whys, Jobs to Be Done, the Fishbone Diagram and Customer Journey Mapping.
2
Develop
Tools for generating options, from Silent Brainstorming and SCAMPER to AI-Partnered Divergence.
3
Deliver
Tools for choosing, testing and committing, including the Decision Matrix, Premortem and Business Model Canvas.
4
Any stage
Whole-process methods such as Six Thinking Hats, Design Thinking and TRIZ, for when you want one framework to carry a project from start to finish.
The book closes with eight worked examples that show the tools used together on real business problems.
Want the tools taught to your team?
The workshops use the same tools, applied to a problem your team is working on now.
